IGXE.com Review – Is IGXE A Scam Or Is It Safe?
Posted in Gold Sellers | 8 comments| Information | |
|---|---|
| Price | $7.40 for 5,000g |
| Website | Igxe.com |
IGXE is a popular company in the virtual currency market. One of the major sellers of WOW gold, the company was originally based on Hong Kong and Canada and later transferred to China after being acquired by a large Chinese virtual company. Though operating in Chinese soil, IGXE entertains a wide global audience of WOW gold users. It is currently competing to become the top WOW gold producer in the internet and continues to improve its services.
They are a fairly large supplier of WOW currency with a good reputation. There are a lot criticisms about the company when it comes to customer services however, as many MMORPG players complain about the poor level of English if its customer support agents and the inadequate responsiveness when it comes to problem solving and answers to questions. Here are some of the good features:
-Large stock of virtual currency
-Offers many discounts and Coupons
-Has a FAQ area
-Organized Payment options
-Constant Updates and News
-Secured Network for transactions
-Good Delivery service
IGXE is famous for its series of discounts and coupons offered to their customers. It continues to strive in improving all areas of services especially in the customer service department where it fairs poorly. Even with the numerous complaints for poor communication, their customer support staff is anyhow very polite especially in answering the phone.
Price
They offer one of the lowest prices for WOW gold in the internet. Although they do not offer the lowest price, their pricing scheme is uniquely flexible. They are willing to match the lowest price of gold that you send them and will sometimes even go lower. You can also save a lot of money with their discounts on bulk purchases.
Customer Support
This is the area where IGXE does not excel at all. There have been various complaints with their customers support services. Many complain about the poor English and very long delays when they ask questions about problems. Because most of their staff is Chinese, there have been problems with the level of communication especially from US customers. The company has constantly strived to improve the customer service area however and there have been positive changes so far.
Delivery Speed
The delivery speed varies depending on the amount of gold you purchase. If the amount is less than 4,000, the company usually delivers it within a 24 hour framework. If the amount of gold however, is between 4,000 – 8,000, the delivery time is under 48 hours. The average delivery time is about twelve hours but would change depending on the available stock and the amount of purchase. Generally, customers who shop for WOW gold at IGXE receive their currency less than 24 hours.
Reliability
Internet Game Exchange is a large Chinese company with a huge stock of gold readily available for their customers. Although there have been a lot of complaints when it comes customer to company understanding, the company is still reliable. There series of discounts and coupons have earned them a good amount of loyal customers.
8 Responses to “IGXE.com Review – Is IGXE A Scam Or Is It Safe?”
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While I admit it was my fault for sending the order to the wrong server, it took 3 hours to get it set up for the correct server. I was only satisfied after I asked to have a complete refund done. Up until that time, I was told that they would give me my order after I order again. Dissatisfied with IGXE atm.
I’m writing this review so that people can see that if it goes very wrong, you wont get much help, at least that is my experience! This happened almost a year ago, but just found this review site, so I’m writing one now! I bought call of duty modern warfare 2, I went to this site, cause it was recommended to me. I bought it, and then it went 3 days before I got the key, even though it says 30 minutes on their site, and I had to ask for it 5 times on the live help! But that realy didnt matter, cause the ones on live help was very helpful, I appreciated that, UNTIL, there were more problems with the key! They advertised it as EU key, and a EU key you should get a multi language one, at least you should get English! But they sold me a German key, where you can only play on German servers, and they said you could have English on it, you can’t! They even sent me an explanation on how to convert a Russian key into English, but it doesn’t work on an German key! They didn’t believe me, and after 2 days of proving to them that it doesn’t work, they almost literally said, “Oh well, that sucks, but you used the key, so we can’t give you a refund” And I told them that I would never buy the key in the first place if I knew this was a German key! I tried getting a refund, but ended up being ignored everytime I logged in to the live help, and I complained to all the emails I could, without any answer, I even sent them a personal letter, that just got returned unopened! So unfortunately, im sorry to say this, but my experience with this company has been nothing but bad.
Have bought from them many times, including runesape gps up to 150 mil and many world of Warcraft gold. Was never banned. Good service and helpful support from alexndra swift from the customer service section. got my order with 10 minutes. One of the cheapest out there even when comparing to player auction. very happy with them
I had problems dealing with the company. Payment was taken promptly but the product was not provided and my emails weren’t responded to. I finally managed to get through via live chat to a customer support representative, called Alexandra Swift. Were it not for Alexandra, I would be writing a very poor review and would have cancelled my order. Alexandra was excellent and went to some lengths to have my issues resolved. After solving my problem, Alexandra asked me if I would write a review on this site. IGXE.com: 2 stars Alexandra at their tech support: 5 stars Thanks again for your time and help, Alexandra.
They have completely scammed me of my money and wasted my time. They keep using automated E-mail responses during my Paypal dispute, and they will lied about delivering my order. Never use this service unless you like to argue. Looking out for your best interests, Alex
TOTAL RIP OFF! IGXE HAS BEEN GIVEN ME THE RUN AROUND SINCE I TRIED TO AQUIRE LINDENS FOR SECOND LIFE. THEY USED A STOLEN CREDIT CARD TO PURCHASE LINDENS THEN GIVE THEM TO ME. MY SECOND LIFE ACCOUNT WAS PUT ON HOLD TWICE AND I AM IN L$25K IN DEBT
I never received the product I ordered, was handed a dozen different “reasons” why it was taking so long, and refused any kind of refund. I spoke with a sales agent, who was *extremely* friendly, before and during the order placement. I asked her specifically to double check that the item was in stock, and offer me an ETA. She said it was in stock, and could likely be delivered in 40 minutes. Sounds great! So, I placed the order on the spot, without leaving the chat, and she “verified and approved” the order immediately (whatever that means). I left the chat feeling great about this company, and their services. And that was the last positive thing that happened in this interaction. An hour later, I checked back to see if there were any issues with the order that were causing the minor delays, to which all the sales agent would say is “you’ve already been approved, there’s nothing more we can do”. The website promises delivery within 24 hours, so I waited patiently, assuming the original ETA was a simple underestimation. A day later, when checking in, I was informed that the item is *not* in stock, and they have no idea when it will be. Naturally, I asked for a refund, and was promptly denied. I waited another day, and repeated the process, only the customer service agent gave me a different reason (something to the effect of “the supplier is offline at this time”). So I sent an email to their “manager”, the only one who can issue a refund, and received no reply. Today, I returned to Live Chat just to see if anyone knows anything about my order, and all they could do was apologize and suggest I continue to email the manager until he responds. Well, that’s just a horrible way to run a business (spam the manager, maybe someday he’ll decide to help you!), so I proceeded to file a BBB complaint, and I’m still waiting for the outcome. Oh, and that’s not to mention the 3 times customer service “hung up” on me as soon as I revealed I was an existing customer, rather than a prospective sale. And the 5 or so times that I waited hours just to get no response whatsoever. Or Friday night when the agent responded to me with “My shift is over, the next person should be here in about 15 minutes”. All in all, a horrible experience, from what I now perceive to be a horrible company.
I bought 20 K wow gold on igxe.com for the first time, i got my gold in 30 minutes and all went smoothly without any problems. Then I bought wow gold on igxe some times, it always goes well. And the customer service is great. Really thanks!!